Because Tylan Norvin LLC provides local home services rather than physical products, purchases made through mariahsservices.com are fulfilled through scheduled on-site service appointments.
1. Local Service Only
Our services are designed for customers located in Wahiawa, Hawaii and eligible nearby areas.
We do not ship physical products through our website as part of the services described on this website.
2. Online Service Purchase
Customers may select the service they need and complete their purchase online.
After an order is received, we will review the service request and generally contact the customer within 1 business day using the contact information provided to coordinate the service appointment.
3. Appointment Scheduling
After receiving and reviewing an order, we generally schedule the service appointment within 1–3 business days, subject to availability.
The actual appointment date may vary depending on:
- Service type
- Service location
- Property size
- Current scheduling capacity
- Weather conditions
- Required equipment
- Scope of work
Customers should provide accurate contact information so that we can coordinate the appointment.
4. Service Time
Services are generally performed on the scheduled appointment date.
The actual duration of a service may vary depending on the scope and conditions of the work. The estimated service duration, when provided, is an estimate and not a guaranteed completion time.
5. Service Completion
Unless otherwise agreed with the customer, services are generally expected to be completed during the scheduled appointment.
If additional time or a follow-up visit is reasonably required due to the scope or condition of the property, we may discuss the situation with the customer and arrange an appropriate solution.
6. Weather and Unexpected Conditions
Outdoor services such as yard maintenance and gardening may be affected by weather or other conditions outside our control.
If weather or other circumstances make the service unsafe or impractical, we may contact the customer to reschedule the appointment.
When reasonably possible, we will attempt to reschedule an affected appointment within 3–7 business days, subject to service availability and weather conditions.
7. Customer Access
Customers are responsible for providing reasonable access to the property and service area at the scheduled time.
If our personnel cannot access the property, the appointment may need to be rescheduled.
Customers should notify us of any access restrictions or special instructions at least 24 hours before the scheduled appointment, whenever possible.
8. Service Confirmation
An order confirmation indicates that the service request has been received. It does not necessarily mean that a specific appointment time has been confirmed.
Appointment details will generally be confirmed separately within 1–3 business days after the order is received by phone, email, or other available communication methods.
9. Service Area Limitations
We reserve the right to decline service requests outside our normal service area.
If we cannot reasonably provide a purchased service because the service location is outside our service area, we will contact the customer within 1–2 business days regarding available options.